FAQs

 

Custom products related

 1) I would like to custom a product, do you all have a workshop which I can view the leather swatches & hardwares?


Our workshop is at Block 115A Commonwealth Drive #03-15 S149596 (5min walk from Commonwealth MRT). Do email info@secondnatvre.com to arrange with us for an appointment as we may be out of studio for events. 

2) How much do I have to deposit for a custom product?would like to custom a product, do you all have a workshop which I can view the leather swatches & hardwares?

We accept 50% upfront or full payment before starting on a custom order

3) Do you all do Corporate Gifts & Bulk orders?

Yes. We have done customised leather products with custom corporate emboss stamp brandings (e.g: notebooks, cardholders, coasters, camera straps, etc). For enquiries do email info@secondnatvre.com , and we'll get back to you shortly

4) Do you all organise private lessons & workshops in Singapore? 

Yes, we do for small leather products. No prior experience will be required. Lesson price per small product start from 90sgd. For enquiries do email info@secondnatvre.com , and we'll get back to you shortly

5) What are the Payment modes

We accept VISA, Mastercard & Paypal. For local purchases, we accept cash & bank transfers.

6) I want to personalise special emboss logos / more letterings for my custom order

Let me kindly direct you to Personalisation page for more info. There will be additional charges for extra personalisation work. Do email info@secondnatvre.com for a quote. 

Shipping related

1) What is the usual delivery time & shipping charges for products? 

Estimated delivery time (excluding processing time): 

Singapore : 3-5 working days
Asia Pacific Region : 8-14 working days
Rest of the World : 14-18 working days
Shipping charges: 
Within Singapore : Registered mail - USD $3.00, Normal mail - Free
Worldwide: Standard Economy Airmail - USD $10.00

 

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